They say it has a lifetime warranty. When I called with an issue it’s taken over a month for them to tell me I have to drop it off to them for inspection. It takes over a week to get a response from their agent ( Jenny ). I explained I was 9 months pregnant and it’s hard for me to go anywhere with my husband working full time, to which she didn’t even respond. We paid double the price for their shutters because of their warranty and ‘ customer service ‘ not worth it.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello Kirsten,
We are manufacturers and our products are sold only through a national network of authorized dealers. Based on our information the retailer from whom you purchased the products in unfortunately not in business any longer. We decided to assist you by contacting you to see what is the nature of the problem with your shades and arrange for getting them fixed for you. Our agent explained the terms of our warranty to which was also provided in detail in the certificate supplied when you purchased your shades. The shades need to be inspected at our factory so we can get them fixed for you. If you are unable to bring them in contact us at info@maxxmar .com so arrangement can be made for shipping them to us.
We will look forward to hearing from you.
Maxxmar Customer Service