The worst customer service possible. We had a leak in the basement when water built up on the back basement window. The grading was running into the house and no window well was installed. An employee from ThomasField came into the house to vacuum the water. He cut the vapor barrier in the basement to let the water escape from behind the plastic, at which point he packed up and left. Numerous phone calls and emails for sent to ThomasField to have a follow up to see when the vapour barrier would be replaced and the mud on the floor to be cleaned up. I was told that this is not a warranty issue because it was an "Act of God". My wife and I contacted Tarion Warranty, which was other joke, they did absolutely nothing besides take the builders sidea. Now we have exposed insulation in the basement that the builder refused to replace and mud all over the floor and all ThomasField can tell us is "contact your insurance company"...the house is 5 months old.
- Approximate cost of services:
- $5,000.00