I'll start off by saying the work that the installer did was excellent, we love the way our backyard works and would (and will) hire the installer back in a heartbeat. But buyer beware: 1. The only contact we had from the site manager was to send me a final bill. At no point was I asked how things were going and if I was satisfied with the work. 2. They highball the amount of material used and only changed it to actual material used on the final bill because I called them out on it. 3. There were material delays of several days, and what I could tell based on conversations with the installer it was due to incompetence, meaning our project took 3 times longer than necessary. 4. The contract they give you, make sure you have in writing what each section means or they will dispute if you challenge them. 5. They say the don't use subcontractors but that's what everyone who worked on my backyard was (they all had their own companies) 6. Question what their "Tool Package" is, they charged me ALOT for storing 3 shovels, 2 rakes, a tamper and cement mixer in my backyard. Worst of all these weren't Greentree's supplies they were owned and brought by the installer they subcontracted my job out to. 7. NEVER EVER let them put a "just in case we need to do it" into your contract. We did, and despite the fact that they didn't need to do the "just in case" they adjusted the wording on the final version and told us that they worded it wrong on our copy so we ended up having to pay for work they didn't do. 8. The material they have on the floor in their show room is misleading, it's not what it will look like in your yard, they put some type of lacquer on it so it looks darker and shinier. Overall very happy with our backyard only because the subcontractor did such an excellent job, but we would not recommend Greentree to anyone. If you decide to hire them please read the above and leverage the lessons we learned so your experience can be better than ours.
- Approximate cost of services:
- $24.00
- Company Response
Thank for taking the time to write a review. I am glad to hear we did an excellent job for your backyard! At Greentree you will find we have the most detailed quotes in the city! I certainly encourage every one to go through it just as Casey describes. That is the whole reason we provide that information is so when we sign the contract, all the work and costs are final. We are not the kind of contractor that will charge you extra when the scope of work doesn't change. Once everything is agreed we do a design that details the scope of work and send you a copy of the final invoice, if anything changes then we update the final invoice and send you another copy to approve. This is done so that you will always know, and have agreed to, what the total cost of your project will be.... No Surprises. The point I would make is that the time to go through a contract is before we sign the contract and not on the day everything is finished. Going through the quote, after everything is completed, line by line looking for any overestimated line item (and subtracting costs) while also overlooking any underestimated items (like labour and not adding any costs) so that you can attempt to not pay the already agreed contract cost is simply not fair. Basically, if you are the kind of person who signs a contract but then don't want to pay the amount you agree to, then please don't hire Greentree! If you like to know exactly what your final invoice will be all the way through out the job so there are no surprises at the end, then Greentree might be just what your looking for!