Andrew Grace in Toronto

When I bought my house 7 years ago, the building inspector said that the roof would need replacing within a year. Needless to say, after 7 years the shingles stated falling off with each windstorm. I consulted Homestars and contacted several top-rated roofers. Russ from Smart Roofing was very prompt and knowledgable and explained all my options to me. Apparently, my roof had a layer of old wood shingles along with two additional layers of asphalt shingles (which probably explains why it looked so bad, but didn't leak). There was also some soffet repair that was needed and Russ wrote this into the quote along with a cost. As I was happy with Russ' servivce and price, I called and indicated that I would like to accept the quote including the upgrade shingle ($350 extra). My new attached neighbours expressed interest in replacing their roof too, so contacted Russ and agreed a quote to get it all done at the same time with the same shingles. The work: Quality work throughout. The entire job took 4 long days with the guys working hard, long hours, often to 9pm. Cleanup was excellent and the finished product looks fantastic. Issues: Small issues, but a little annoying. The lead time turned out to be double the estimate communicated by Russ. Nothing communicated. The soffet work detailed in the contract was not done and Smart Roofing seemed surprised that there was additional work to be done. Smart had to wait until Russ returned from vacation to clarify, even though it was clearly written in the contract. Several weeks later, soffet work was completed to the expected high standard. Overall: The issues were minor and the work did end up being completed to a very high standard (which is all that really matters). The price was very competitive and fair. I would not hesitate to recommend Smart Roofing to others (I have already recommended them to my other neighbours).

Garnet arrived at 10am, Saturday morning as agreed and set about repairing my 20+ year-old fridge. He quickly diagnosed the problem to a faulty thermostrat (for which he carried a replacement part). The repair took about half an hour and Garnet stayed for 15min to check that the fridge was working properly by monitoring the temp. Overall, Garnet was a pleasure to deal with, friendly and informative. He also saved me the considerable expense of replacing my fridge. Highly recommended.