Saw TMC at a home show in April 2010, they called and called incessantly until I finally agreed to have a rep come out. On July 22 2010 a Doug C from TMC showed up at my house to appraise a chest of drawers.(after reading other reviews I now find it odd that the reps have no last names) He seemed to be very knowledgeable about old furniture. He kept on going back to how lovely and well made my old sofa bed was. I kept on telling him I could only afford to do the chest as I was in the middle of major home renos and that in the spring of 2011 maybe then. He asked that if they would defer the payments until then would it work for me? I asked what the interest would be after the deferment time, just in case I could not have it all paid for by then? He made a couple of phone calls and told me it would be 14%. I agreed to have the sofa bed done under these arrangements. A couple of hours later the furniture was picked up. a couple of weeks later I get a call saying that the sofa bed needed extra supports and the chest needed to be all reglued. This came with a much extra price tag added. Then there was the call about the fabric care application. Yes and the extra cost as well. I came across club chair that matched the sofa so I had them pick up and add to the order on August 10. Furniture finally arrives in November. The chest had a flaw on the top of it, it had to go back. The sofa bed came back with the same old mattress and the arms were not equal in size and the very expensive bolster cushions were lumpy, also sent back. Then I got the bill from the finance co for immediate payments at 29.9% financing. Did I mention I was budgeting very carefully and this was a total surprise after the agreement I had made with Doug "C". NO amount of phone calls to Wayne (supposedly a big cheese with company) would get them to honor what was agreed on. I told him I would have laughed Doug "C" down my driveway had he of mentioned 29.9% never mind payments starting right away. I also told Wayne that I have a house full of decent old furniture from the late 1800s and early 1900s that they would be losing any and all future business. They didn't care. December furniture comes back again sofa bed okay and chest of drawers are wobbly. It goes back again. March 29 2011 chest finally comes back. I have been put into the position of frantically trying to pay off the balance with the ridiculous financing as nothing was ever done to correct it. But now that my furniture is finally home and out of their hands I can say that I WOULD NEVER EVER DEAL WITH THIS COMPANY AGAIN
- Approximate cost of services:
- $7,000.00