Andrew in Cambridge

We shopped around for windows and doors for our older home, and ended up choosing Window-Rama because of the great reviews found here , and their very competitive pricing. Initially, things went very well, the sales process, the variety and custom options available. Fast forward to the installation date. The crew was very polite and very effective, however they arrived with the both doors being incorrect, one we eventually just kept and the second that needed to be replaced - however it was installed the day of, because they demo'd before it was verified. It took 6 weeks to be replaced. During the installation, they broke my doorbell, and just left the wires hanging. The door lock was also incorrect. One window was installed with a crack on it (installation date was Aug 28/29, 2017), and we are still waiting for a replacement, because Window-Rama seems to have passed the buck onto the Manufacturer, and there independent installer is incredibly unorganized. The biggest pain is trying to get a hold of someone, while trying to get this rectified, I would spend my day calling their main line, where I almost never got an answer, or they would take my name and number, never to return a call. Same goes with the Sales Person, who went on vacation for 3.5 weeks, and the installer, who said he would call the main line on my behalf, never to hear back. The lack of organization and customer service is frankly astounding considering the glowing review here. I am very disappointed, and it made the process more stressful than it had to be. Sales Person - Aleks or Oleks (sp?) Installer Lead - Vadym