Christine C

It's wonderful to read reviews like these! You are very generous. We are proud of our staff and our work! We are always here to serve and would be happy to help you with any project you need done. Thank-you again and enjoy your new space!

Thank you so much Christine,we are so very grateful for such a kind & honest review. I was out pleasure working with you and your husband. Thank you Thank you thank you Kay

Thank you for the detailed response and here is our perspective on this. Whenever we discuss a potential job we clearly layout the options avalible to the client. We discuss whether the client prefers for the cabinet boxes only (carcus) to be spray-painted or painted by hand with a sponge specific roller. We offer both services. (All doors & drawers are sprayed at the shop and NEVER hand rolled). To be clear: Spray painting of the boxes, takes a longer time than hand rolling. In addition, Spray painting of the boxes is not necessary for all kitchens and saves some money for the clients as well. The kitchens where spray painting is required we price accordingly for the extra labour and material cost. This is also part of the contract and written in the contract itself so it cannot be missed. This client was confused all of a sudden at the end when we were trying to get the work started. They insisted that they wanted to get the spray painting done but then refused to pay the difference that was explained at the very beginning of the process. However, in this circumstance to make the client happy we said we would ABSORB the cost and would do the spray painting of the boxes for them instead WITHOUT charging them any EXTRA MONEY . As for our painter. He was running about an hour behind schedule but mentioned that he did call to give a heads up and didn't end up getting through to the client. I would be lying if I remembered whether he left a message with the or not, but he did go and finsiehd the work on the same day as originally planned. there was a little bit of trouble in the morning that day but sometimes that happens and as long as you communicate what is happening and why, that's a reasonable expectation. the plastic and the tape that is required to mask the kitchen when it's painted is usually left on for about a day or so. Just so the paint dries properly prior to removing the paint and not damaging any of the paint work. Also since we had changed the plan from hand rolling to spraying the kitchen, naturally it required another day or two now. This was explained to the client however the following day they needed to do other items in the kitchen because of the fact that they were moving other item in the kitchen (this was a new house they were moving into) so they said they needed it (the plastic & tape) removed right away. We were not in a position to remove it and or risk damaging the work that we had done. We communicated with them that it should be done the following day but they had no patience as they had other priorities to move into the kitchen. Therefore, they took the liberty and chances in their own hands to remove the plastic when I had mentioned it needed more time. In regard to my father helping within our business, it's sad and frankly upsetting you felt the need to use the word 'elderly'. Yes, we have family member as a part of the business in addition to our employees. The correlation you are trying to make between his age and his ability to do the work and do it professionally is frankly nonsensical. And there was no mention made about the fact that there were NO errors made in the re-installation. So your complaint was that he seemed elderly and therefore it was an issue? In regard to her last point. In fact, we DID respond to her (the client). When I got back into town I told her we would take a look and handle it for her. Even though when seeing the issue in person, there was a negligible difference if any in the colour. However, because it was not good to her liking. YET again we made a concession for her. We removed ALL of the doors once again and then once again we sprayed them for her FREE of cost. she told us that once her doors were resprayed again she would be okay and happy. She mentioned she would also adjust her review accordingly to reflect and confirm that we had in fact helped resolve her "issue". Even though we helped her every step of the way and did our very best to please her she LIED to us about updating her review. I have multiple text messages which I am willing to share to confirm that we held up our end of the bargain but she REFUSES to hold up her end of the bargain and update the review. She has been ignoring our request after promising to do so. Hope this sheds more light on this client and their integrity.

Hi Christine,

Thank you very much for the wonderful review! I'm delighted that you both are very happy with your new kitchen. Thanks again!