G&L - pickering in Pickering

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the professional level of service received and have been thrilled with our tankless system for almost three years now! Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furnace a few years earlier. Unfortunately they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and cooling systems to be less efficient than they otherwise could be. Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones. So yes, you can see that we have had extensive work done, and have been repeat customers. We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons: First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses. Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than. Third, in James and others at Natural Choice, we experienced a young knowledgeable team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

Natural Choice was first referred to us when we decided we wanted to move to a tankless water heater. We were very pleased with the profesionall level of service received and have been thrilled with our tankless system for almost three years now! Next came the furnace. We had used another company that had serviced the existing furnace for years to replace the furace a few years earlier. Unfortuantly they put in a furnace that was too small for the house. We consulted with James and his team and our furnace was replaced. We also added in a new air filter, air exchanger, and humidifier. During installation, the Natural Choice team pointed out a few things, like the fact that building flaws in the 20 year old house meant that certain cold air return had never been linked to the furnace and were therefore not functional and causing the heating and colling systems to be less efficient than they otherwise could be. Finally, two days in to the first hot days in 2012, the air conditioner went. Options were discussed, and we opted for a new unit. The Natural Choice team was very reactive to our situation and we greatly appreciated it. They had us up and running again in no time. We were also thrilled to have James tell us about a new thermostat technology that he had been introduced to. We were sold at the concept of having an iPhone app that would allow us to control our home heating and cooling from our phones. So yes, you can see that we have had extensive work done, and have been repeat customers. We were repeat customers, and would now like to provide a high recommendation to prospective clients, for the following reasons: First, we have experienced top notch customer service from Natural Choice – this includes professional management and staff and timely responses. Second, we have experienced quality service and products – yes, there may always be a lower quote, but if you make all of your decisions on the lowest quote, it will likely cost you in the long haul. I can verify this first hand given the experience we had with our first “new furnace” – it was a cheap price because it was too small for the house. The installers didn’t even notice the issue with the air returns not being hooked up. They also took shortcuts, such as deciding not to install a recommended but not required outside air intake. It is far better to have the job done properly the first time with a quality product and a quality installation than to have to pay someone else to do it over again (yes, we learned this the hard way). Third, in James and others at Natural Choice, we experienced a young knowledgeable energetic team that was passionate about what they were doing. They told us about current technology changes and options available to us, and we were very happy to adopt newer technologies that were more efficient and more reliable. For example, going to a dual stage furnace and tankless water system allowed us to realize significant decrease in our gas consumption. The first “new furnace” installer didn’t even understand and therefore dismissed the benefits of a high efficiency dual stage system – he was stuck in his old ways from 20 years before and didn’t take the time to stay current. I have seen that Natural Choice stays current – and as a customer, you are only going to benefit from this. Just ask James to install an EcoBee thermostat for you – you wont be disappointed!

We have had the pleasure of having Gary work on our place several times for several different projects, and we know to go right back to him for any window and or door jobs. Why would you every buy from a sales person who has never installed a window or door? With Gary, you are getting an quote from a reliable expert based on years of experience. Do you really want to invite a high pressure sales guy into your home - someone that is likely going to take his commission and have some inexperienced careless crew come in to do the quickest job that they can? I have seen that too many times already on other projects - you simply cannot beat dealing with the business owner himself - the person that is going to do the work, and who is brave enough to put their name on the company letterhead. Timing was never an issue - Gary gave us an approximate timeline and we were happy with the completion process. Gary is a busy guy - and I think that is a good sign and speaks to the positive reputation he has built over the years. First, we had a rotten 20 year old bay window to deal with - a huge project. The end product is just incredible - the house never looked so good. The outside finishing is beautiful and shows great attention to detail. When you drive through pickering, bay windows done by Gary stand out from the all the rest. We had other quotes and promisses of how easy they could fix it. I am not a handy person, but anyone with two eyes could see this window was no easy fix. One sales guy was just going leave the old frame there and pop in new insert windows! Right away gary pointed out signs of rotten wood that the other sales guys said could be simply painted over. Gary didnt take short cuts and it shows - we have confidence in the quality product that we got. We then moved on to 7 windows at the front of the house. Again, no short cuts - Gary removed all the old, and put in the new windows. Finishing and attention to detail was excellent. As was the respect shown to our property right through until that last bit of constcution cleanup was removed (of all the workers we have had in our house over the years, no one cleans up after themselves as well as Gary and his team). Next was a relatively new window that previous owners of the house had installed. We noticed issues with it shortly after buying the house. Gary's experience and expertise were clear when we asked him to take a look - he pointed out all the flaws and what our options were. We decided to go ahead with a new window as quality of the windows Gary uses are far surperior to the name brand the previous owners had installed in some rooms. During the removal of the old window, all the flaws Gary predicted were there - huge gaps, lack on insulation - one of the standard industry shortcuts had been taken and new trim slapped up to hide them - thank goodness we have seen and witnessed that Gary does not engage in such practises. Finally, we had a side door done. Workmanship was as usual great, and quality of product and work reamined consistent, even with this being the first door project we had Gary take care of for us.