WORST EXPERIENCE OF MY LIFE!!!!! Never purchase or have anything serviced by these people. Was charged $425 for a new machine that was still under warranty. The service man came to my house 5 times for a brand new machine and still never fixed it. WHAT A NIGHTMARE!!!! I called Frigidaire myself and they said all parts covered for 2 years. They did not tell me the truth and said the company didn't cover them, but said they were going to talk to Frigidaire to try to cover them, but Frigidaire told me they never had anyone from Totem call about this appliance because they track all calls with the serial # of the appliance. So they never called Frigidaire and then just charged my Visa a month later without calling me or emailing me, zero follow up, not even calling me back on my messages. I put in a request to talk to a manager twice, and they said sure I will get him to contact you and no one called me back EVER. Worst service of my entire life. I also found out that the machine could have been warrantied after the second visit. Now I am stuck with a new machine that STILL does not work and a charge on my Visa of $425. I had to call them to send me a copy of the receipt because I never even got one, and now I have to try and work with Frigidaire to try and get a refund of the parts that were charged to me that should ever have been. At least Frigidaire was good to see that Totem totally messed up and are trying to make it somewhat right. DO yourselves a huge favour and never ever use this company.
- Approximate cost of services:
- $425.00
- Company Response
Hi Jill and thank you for your feedback. Your model of washer definitely has a 1 year warranty for parts and labor on it. We requested a special authorization from them several times without any response. I can not say why you were told that you had a 2 year warranty, but our company would not be compensated for our time if we did the work and attempted to bill the manufacturer for something that is out of warranty. I understand how frustrating the process has been for you; however, Totem Appliance would never maliciously charge someone's credit card without consent from the customer. After a few months we have finally received an authorization from the manufacturer for parts coverage but they will not pay for our labor time. We have credited you for the amounts of all parts you were charged for because of this. Thanks again