Buyer beware!!! Trail appliances installed my new Asko dishwasher last November, and after a faulty installation, where they forgot to plug the line to the garborator, water spilled into my sink cabinet and on to hardwood floors. They refuse to accept responsibility for damage and only offered to refund the installation costs. Now my only option is to proceed in small claims court.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Sarita
Please accept our apologies for the frustration you are feeling in regards to the installation of your Asko dishwasher (Nov 2016) and the floor damaged you recently reported (approx. 5 months after the installation date) which you claimed as a result of installation error. Trail Appliances Ltd strives to make sure our customer's are satisfied with the service provided, but do require a report of a property damage within a timely manner. Trail Appliances Ltd has tried to reach an agreement to resolve this matter and would be willing to stand by the offer made. Please feel free to reach out to me directly to discuss further...403-212-8548 Patricia