I am totally disappointed with their customer service. My roof was installed mid February but could not be completed due to lack of material. It is now 2 1/2 months later and problem is still outstanding. It is maybe a 1/2 hour fix. They have provided their response of "will be done next week" numerous times but nothing. I have had my roofing consultant contact them at least 4 times to fix this but nothing. They really do not care about after service. Head office have never bothered to contact me, only the consultant has.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Peter! Thank you for taking the time to let us know about your experience with us. We do apologize for the delay in installing the final few snow guards on your roof. There were some personal circumstances with the installer but we are glad that we were able to complete this task. Please enjoy your completed Hy-Grade Steel Roofing System with complete peace-of-mind for many, many years to come.