After having my Direct Energy rental water heater replaced with a more current model, I started having water hammer issues at my house (Loud banging noise in the water pipes when the water is turned on and off and can be very damaging to the whole plumbing system). I called Direct Energy and told them about my problem. They had a technician call me back and assure me it couldn’t be a problem relating to my new water heater, I just have some loose pipes somewhere. After several plumbing bills later including replaced valves and faucets, everything still pointed toward the water heater being the problem. I called Direct Energy back and they agreed to send a technician out to my house. After explaining my problem to the technician, he knew immediately that the solution was to remove a ball in the Check Valve and he was right. He said if I looked in his tool box I would find a few other ones that he had to remove from other customer’s water heaters. I am out of pocket hundreds of dollars in plumbing bills because Direct Energy originally denied the problem was caused by their Water Heater. Direct Energy has said that they will not cover any of my plumbing bills. I just wanted to warn anybody out there who may have a similar problem. I would not recommend Direct Energy to anyone, but I will share this story with everyone.
UPDATE SINCE THE COMPANY RESPONDED:
Talked to PR Team and they were sympathetic to my problem, but they conveniently have no record of any of my phone calls in their computer system. This is really odd considering I had to give them my phone number at one point so they could call me back when I was originally dealing with this problem. So even if I documented events more precisely, unless I somehow made audio recordings of conversations, they will not reimburse me anything. I am very dissatisfied and I hope my review helps somebody make an informed decision about choosing Direct Energy.
