I had 7 windows replaced, things were going well until the last window, it was late in the day and the installers wanted to leave. They ran out of clear silicone to seal the casing to the wall on the outside so used white silicone for about a third of the top casing and the rest clear silicone. After my phone call to the office they came back a few days later and replace most of the white silicone with huge amounts of clear silicone, only in the area were the white used to be. Again unacceptable, one installer came back two days later but it was too cold for the silicone to stick to anything. The third time back they fixed it the way I wanted it fixed. They did clean the inside of my home very well, but my yard is covered with bits of material from when they removed my old windows. After reading the review above they did come back and clean up the material in my yard.
- Approximate cost of services:
- $4,000.00
- Company Response
Hello Cameron, thank you for taking the time to write a review of your project. I'm happy to hear that everything is as you expected now. However, it is our goal to complete everything properly the first time and obviously this was not your experience. Please accept our apology. Mistakes do happen and all we can do is promise to work with our clients until they are satisfied. In this case, I was informed that as they were finishing the last window, late in the day, it began to rain heavily. They applied white silicone temporarily until we could return on a dry day. We would have been back immediately the following day but of course silicone needs to dry before we can remove it and re-apply. This is why we did not return for three days. We appreciate your business Cameron and please let us know if you need any help in the future.