Chloe Michelle in

I live in Toronto on Lake Ontario located in the beaches. In April of this year, I experienced a major flood in my home which caused major damage to the main floor and basement. Being close to the water, I have had a few minor floods in the past, however, with a lot more rain fall than usual this year the damages were far worse then it has ever been. My neighbor recommended that I call a different restoration company as I have had problems in the past with other companies. She gave me the number to Lemarg so I called them to see what they could do. Withing 45 minutes there was a team there ready to get to work. The supervisor introduced himself and walked me through everything that they would have to do to save the integrity of my home. I was actually really impressed by his knowledge and the level of respect he had for me and my home. Once I felt comfortable enough, I signed the work authorization and the team got to work. Instantly the had their machines set up and started pumping out all the water. They communicated with each other and with me very clearly and directions were easy to understand and follow. I was extremely satisfied with what I was seeing....... they were all working so quickly and sufficiently, I called my insurance company and explained the situation to them and Lemarg was there to help me every step of the way. It was actually a relief that they were able to speak with my insurance company directly as this helped save me a lot of time and stress from having to deal with it myself. The team did so many tests inside my home such as a moisture reading test, infrared, they collected samples of my floor and carpet from every room affected. I was blown away. I never knew how big of a job this really was and Lemarg showed a great deal of experience and workmanship every single day. The emergency stage was finished so quickly yet everything was done accurately and to perfection. They again worked with my adjuster to ensure I would get the most out of my rebuild which I also hired them to complete. The supervisor and workers walked me through everything and gave me some great options. They were so kind and understanding and took the time to answer any questions or concerns that I had. They gave me feedback regarding what they would recommend and explained everything in great detail. During the rebuild stage, they were able to store my contents at one of their near b y storage facilities so that I could have access to my personal belongings whenever I need them. This alone made such a huge difference. The rebuild went off without a hitch and was finished on time. The finish product exceeded my expectations. I was absolutely amazed with their work and the attention they paid to detail. I could not be happier, what a great outcome for such a bad and frustrating situation. I know now that if ever I have a situation like this again in the future or know anyone who does, I will recommend Lemarg without a thought. They are just such a great team and their work speaks for itself!! Lemarg, Thank you so very very much for your hard work and making my house a home again!!! You truly are the best in the industry!!!