KC in Toronto

We have used Northwood for a number of years for duct cleaning, HVAC maintenance, installation services. The technicians are generally good though we have had a dud or two. However, we have given up on them and found new HVAC contractors due to their unresponsive customer service. We had a couple of incidents where the field guys would tell us that they would have the office contact us about an issue we were having. We never got a call from head office. This was no big deal. Then we had a water heater fail. We called and left messages numerous times over a period of several days. We never got a call back. Eventually, we gave up and purchased a hot water tank at a big box store. Most recently, we called to order duct cleaning and didn't ever get a response. It was just not worth the frustration dealing with this company and we quickly found more responsive HVAC experts.

Our down pipe came detached from our house in a wicked wind storm. I had Pierce come by to give an estimate while I was at work. He gave a fair price. The job was pretty straightforward but they did a great job, making sure to match the straps to the existing eaves trough. Piercewas easy to communicate with over email, which was a pleasant surprise given my past experiences.

The custom tile ensuite shower in our house started to leak after 5 years. We hired Artisan to gut the shower and do it right this time. We contacted Bob at Artisan with our problem and he gave a very detailed description of possible problems and his proposed solution. Throughout the process, both Bob and Valdy were very helpful and gave tips on a few of the other maintenance issues around the house. Valdy built a rock-solid shower. He tore out the old rotted wood curb and put in a new concrete curb. They used proper concrete board for the walls instead of the mushy garbage the previous contractor had used. They also cleaned up some of the messy plumbing and fixtures. Valdy even helped me carry the furniture up the stairs to our new nursery. Thanks Bob and Valdy!