Susan Balz in Toronto

I had a leak in my roof one rainy night. I called a company that offered emergency services, got their night answering service, which advised that the owner of the company would be paged. He didn't call me until noon the next day. I called another company that offered emergency services and they came out and did a fix, charged me money for it, and the roof was leaking again while I could still see their taillights. I called Academia at around 7 a.m. and the phone was answered by Gord personally, and he talked me through punching a hole in the ceiling to save the drywall, and his partner Joe and another fellow were here soon after. They discovered a roof in terrible repair and they did a temporary fix (in the rain). It held for a bit and then started leaking again. Gord CALLED ME to see if it was holding, and when he found out it wasn't, Joe came back right away to tarp the whole thing for the night. It worked and I actually got some sleep that night. First thing the next day (in dryer weather) he was back to do a more thorough temporary repair. They told me candidly what needs to be done in terms of permanent repairs and explained, at length, what the problem is, and how to fix it. Gord insists that I get quotes from other roofers. In my opinion, these are guys that you can trust to make sure that the job is done right, no matter what it takes, and on top of all that they gave me a real break on the price (I think they felt badly for me that I had to pay that other guy). Following Gord's advice, I should probably get quotes from other roofers before I get started on the permanent repair, but I have a feeling that I will use Academia even if they turn out to be a bit more expensive, because I KNOW that they will get it done right, and that I can count on them.