Garage Door Spring & Cable replacement
I was doing DIY at the evening around 9pm and messed it up. I'm thankful Reginald was still able to pick up my call and scheduled me first thing the next morning for 9am appointment. He then showed up 8:15am (with 30 minutes in advance call to confirm - very professional). Both my cables came loose after my DIY mistake. The bare minimum work was to rewire the cables over the drum. Reginald took the time to assess the situation and walked me through the safety procedure (over pricing) which I really appreciated. He then gave me options and I never felt I was pressured to the most expensive option. I made my decision to have the spring replaced (15 years old - not snap yet but very rusted) with new cables and I felt the rate was reasonable (although not getting the exact quotes from other places but by checking homestar on other people similar jobs with others - I got myself a rate in a reasonable range). The whole process was very polite, friendly and educational. I see Reginald as a friend over than just a person fixing garage door. I would definitely recommend Reginald for your garage door maintenance/new-project. Thanks Reginald.
- Approximate cost of services:
- $426.00
- Company Response
Dear Stephen
Your valuable feedback is highly appreciated. Thank You for taking the time to provide such a motivational comment. It was a pleasure to be of service to you. I highly appreciate that you have given recognition to our work ethics and competitive pricing.
Please feel free to contact us in case of any questions on the work done and maintenance of your garage door. I look forward to being of service to you, your family and friends in the future too.
Sincerely
RG