I wish I had read these reviews before setting foot in Canadian Appliance Source. I purchased a $6,000 Thermadore oven in January which came with packaged with a Thermadore dishwasher. The alarm should have gone off when I had to sign and consent to Canadian Appliance Source's no refund or return policy. When the delivery truck arrived, the primary deliveryman presented me with a form to sign-off that I'd inspected the items and that they were undamaged. I responded that I would sign it once it was delivered safely inside. He said it wasn't worth his time to take it off the truck, unless I signed it now, which I regret doing. When the installers came the next day, they stated that both the oven and dishwasher were delivered with broken parts and could not be installed. I called Canadian Appliance Source and there is no person or department that will deal with these issues directly. I was sent a link to an online form to file a claim. With Canadian Appliance Source as no help, I contacted Thermadore directly to arrange for a replacement part and work with their local subcontractor to repair the items which is still ongoing. The Canadian Appliance Source salespeople will say anything to close the sale and will disappear the moment there's an issue. I called the salesperson who sold me the items in the vain hope they would care or do something. They said they would look into it right away and call me back - it's been weeks and I've heard nothing. To anyone reading these reviews - there is no discount or deal that makes it worth your while to purchase from Canadian Appliance Source.
- Approximate cost of services:
- $6,000.00
- Company Response
Thank you for your review. I am sorry to hear that your experience with the delivery company was less than satisfactory. We would be more than happy to share your feedback with them so any necessary improvements can be made. All our appliances are sold in original packaging from the manufacturer so we aren't aware of any damages beforehand. The online form that you were directed to but did not complete is used to process requests for a service call or a return/exchange. This would have allowed us to be able to help since you were still inside the 24-48 hour window to report damages. The unit is covered under warranty by the manufacturer so I am pleased to hear that you have reached out and is being assisted. My apologies on behalf of the salesperson for not following us with you as promised. Feel free to email us at cs@caslp.ca if you have any further need for assistance.