This company is completely unprofessional and unreliable! They didn't show up with the right number of men, the right sized truck and then held our things hostage unless we paid them almost double what was on our contract! Plus, it was supposed to include assembly and the movers refused and took off! When we tried calling, no one would return our calls or e-mails. They completely left us stranded. Postscript: Response to John B, iMove Canada: I COMPLETELY agree that I should NOT have been charged almost double my contract! This is why we're livid about our unresolved issue. We tried for WEEKS to speak to someone but they were suddenly unavailable. We were SPECIFICALLY quoted a FLAT RATE, and guaranteed other perks IN OUR CONTRACT which was not honoured. Your company has so many complaints filed with the Better Business Bureau? When googled, you have so many complaints found all over! SHAME ON YOU! My bet is that the other reviews are written by you!
- Approximate cost of services:
- $0.00
- Company Response
Dear Madam/Sir,
Your name, move date and a reference number for the ordered service would definately help in resolving this issue. Our agents cannot charge you double for your move as all costs are calculated as stated in your service agreement. When you order a moving service, you should know whether you are agreeing to an hourly rate or a "not to exceed price" based on an on-site estimate.