Eduardo in Toronto

After not getting calls returned from 6 tilers recommended from my local Hardware store, I tried Homestars. I was given the name of Gaetano Scarola, of ABJM Tile and Marble. I was a little reluctant because of this whole online thing - reviews can be written by anyone. How do trust what people say online? My worries were totally unfounded with Guy (Gaetano). First of all, he immediately seemed very eager and professional. After a number of phone calls with one another, the deal was on. We agreed on a price (which was) the lowest quote I had gotten. He was very flexible and accommodated my schedule which was to be a very busy week ahead of us (March Break, cabinet installers, etc...). Guy was always available to talk, advise and consult and never did anything with out first informing me and making sure I was happy. I have to say something here that I found great and refreshing. Costumer Service! Remember that? Like when you were a kid, and you pulled up to a gas station, out of no where these people with smiles would pump the gas, clean your windshield, check your fluids? Kinda like that. I always knew he could be gotten a hold of and was always straightforward, clear and honest. This aspect of the job to me was the most important, trust. I knew by talking with him, the job itself was going to turn out great. The great customer service made everything easy and made me think how this part of running a business has really died off in our culture. Pride in his work, pride in the relationship built throughout the job was very different than most contractors or home improvement folks I have dealt with. It's clear that these guys care about their name and take tremendous pride in exceeding their customers' expectations. The work itself, what can I say, was exactly what, no, more than I expected. The whole family had just got back last night from Quebec and I expected the floor to dirty and dusty, I had resigned myself that after all that driving, I still would have to clean up - with sponge - the newly laid tile. Nope. Guy knew were coming home after a long drive and made sure, himself, that our floors would be perfectly clean, and they were. Hell, he even fed our cat while we were away! I would hire him again in a second, and will when I need a another job done. Thank you Guy!