Great staff, knowledgeable very friendly quick installation Terrific windows work really well The built in screens and solar blinds are the best features. Would definitely recommend them to friends. Looking forward to many years of easy cleaning. Greg Gaetz
Our water heater was broken. We told them what part we needed over the phone. They came with no parts at a charge of $146. They came back with the wrong part the next day. They went away and ordered the right part ( the one we had requested in the first place.) They came back the next day with a part that costs $68 on line and charged us $225 for the part and $632 to install it. A new water heater is not much more than this. We were without hot water for 3 days. This seems like a lot of money and because they goofed on the part order, we thought they might have discounted us the price of the first visit, especially as they could have brought the part with them the first time. Although we have been pleased with them in the past, we will never call them again.
We recognize that getting a service issue resolved can sometimes be frustrating especially when a piece of equipment is not functioning. It is, however, necessary for us to follow a consistent process (sometimes this is a process of eliminating possible causes of an issue), and then also follow a manufacturer’s diagnostic process. First we charge a diagnostic fee of $130 + hst in order to see a piece of equipment and perform a diagnostic. In this case the manufacturer of the tankless unit, Navien, instructed us to replace a specific part which turned out not to be cause of the unit failure. Having eliminated this part as the issue, the part necessary to resolve the issue was shipped and replaced.
Belyea has serviced our furnace for years and we have always been well satisfied. Recently our heat exchanger failed and we got quick, professional support and advice. The salesman was very knowledgable and answered all our questions. The furnace was installed within 2 days. The installers were polite, hard working and efficient. They finished the work in 5 hours. By 2:00 in the afternoon we had a new furnace up and running.
Thank you Mr.G for the homestars review on Damien and Marko the technician and Bruce the system consultant. I've made notes on your account for a savings if you choose Belyea Bros for servicing on any heating and cooling equipment.
Again thank you from all of us at Belyea Bros LTD.
