Mike in Toronto

Very impressed with the professionalism of Air Force from the time I contacted them through to the completion of the work. Caco was careful of my home and explained everything he did. The service took 2 hours to complete and I think he did a good job. My ducts weren't very dirty (Caco showed me some before and after photos) but I am glad to have piece of mind as we are expecting a baby.

My project required the removal of existing quartz counters (due to a material defect) and fabricating and installing new ones. Rockstella was professional and highly competent from beginning to end. Natallia went above and beyond dealing directly with the quartz manufacturer (they were supplying replacement material). When she noticed slight swirl marks in the slabs visible under certain light, she dealt with the manufacturer to have it replaced, even though the fabrication was already done. Sergey skillfully removed the existing counters without any damage to the cabinets and the installation of the new counters is flawless. I will be using Rockstella for future projects and would highly recommend them to others. UPDATE: I used Rockstella for a second project involving a quartz vanity top, fireplace surround and kitchen backsplash and again, they outdid themselves. The craftsmanship is impeccable and the care that Sergey takes when installing is outstanding. It is also a pleasure to deal with Natallia. I wish all trades were as reliable as Rockstella.

I have Caesarstone counters in other properties and have been happy with them. Unfortunately, my most recent experience has been a nightmare. I had Caesarstone counters installed in a new kitchen and chose Rugged Concrete (4033), which is a new product from Caesarstone. Although the product looks very cool as it mimics concrete, it does not function practically as a kitchen counter. Every little grease mark, including fingerprints or anywhere you place a dish is extremely visible and very difficult to clean. If you place a wine glass, you need to scrub the counter with Vim to remove the ring. When I complained to Caesarstone, they sent a technician who advised that it was necessary to frequently clean the counters with Vim and a specific acetone (nail polish remover) from Shoppers Drug Mart. I am very unhappy with the counters and will not be keeping them. My fabricator offered to take care of the labour to replace them and when I asked Caesarstone to help by giving me the new material for cost, they said the best they could do was 10% off because the counter was not "deemed defective". They're customer service was also horrible to deal with (Diana and Ruta) and continually blamed me for not expecting the product would be like this. I did not ask Caesarstone to lose one penny to fix the situation, but they insisted on making a profit a second time on the same project.