JoJo in Niagara Falls

Recently moved into a beautiful older home, but with older homes comes some unforseen problems. One weekend before christmas I came home to find the house fridged cold. A call was made to Direct Energy and within 24hrs a repair man was able to correct the problem and got the furnace up and running again. He also informed me of a few hazards that he had found in the "newer furnace", that could have been devasting. Within the next few days follow up appointments were made to address the concerns. The furnace was essentially saved from an emminent demise. I also had the extra insurance on the furnace which helped with the costs. During the conversations with the booking agents i also enrolled in a plumbing and drain coverage at a very reasonable cost of 4.99/month,,(it was a special at the time) Within the last couple of weeks during the big melt the basement flooded with six inches of water, a call was made to Direct Energy and a plumber was here within 24/hrs. He had to snake a large root out of the main drain and within an hour the basement was for the most part empty. Due to the flood the pilot light on the water heater had been extinguished again another call was made and within 24hrs another service man came to repair that concern. All of this with no extra cost. I am very satisfied with the service that Direct Energy Home Services have provided over the last couple of months. I would definitely recommend this company, very professional, courteous and knowledgable. Thank you