Chris - Hamilton in Toronto

Overall very poor service and delivery. This was my third order with this company, so I consider myself a very loyal customer. Trouble started with install crews not having the proper equipment and they told us they "would install the window but could not cap the windows " leaving my house exposed to the elements on a rainy day. Turned out they didn't have roof jacks with them. After a rather heated call with the service manager who defended them , saying "these were his best guys"..they finally decided to buy roof jacks. To make matters worse, they broke the largest window by taking it off the truck and tried to hide this, until my friend took a picture, only then did they offer to do the install later. After this, they were very insistent to get paid, even though they did not finish the job, the two other windows were small ( basement , and single hung) and my total order was approx. 2400. They billed me 1800.00 and said they would be back Thursday to install the new window. Thursday came, no call, no consideration for the forgotten window. I called the office twice, no calls back from the service manager who choose to ignore my requests. The office staff who answered the phones were nice, but management just ignored me like a piece of used garbage. I was then promised a call back from the salesman Art, no calls back and again ignored until I called a 4th time and spoke to the dispatch person who told me they forgot to call and were coming Monday at 930 AM. They didn't show up, I called twice and then they showed up at 1:30 PM, saying they were busy on another order. Customer service - BAD Installation, Staff not happy and was obvious in their actions and disregard for schedule Stay Away if you can, others will treat you better. Windows are ok, price not too competitive but I used them because a good friend works there in sales. Overall - Disaster and to date, no manager will call me and they ignore the complaint,. Must be nice to live this way and to not deal with the people who keep you in business.