My furnace quit working at 8pm at night, Mr Furnace sent Kenny out around 9:30 pm. Kenny quickly assessed the problem but was unable to help me that night because he wasn't carrying the part. He tried all the supplier contacts he had to retrieve the part after hours (which I felt was going above and beyond). Unfortunately, no one had the part. He was genuinely concerned about leaving my family without heat all night. He promised to start sourcing first thing in the morning and he kept that promise. My furnace was fixed the next day. So while I was frustrated that Mr Furnace didn't have the parts to help me after hours, I felt that Kenny's customer service more than made up for it!
- Approximate cost of services:
- $800.00
- Company Response
Hi Chantal, we really appreciate the feedback and will plan to have more in stock for future. Thanks so much for the opportunity to serve you. All the best from everyone at Mr. Furnace.