Laurie in Toronto

We've had issues with our main drain backing up in the past but when it happened a few weeks ago it had been five years since the last back up and we expected that this time we would require more than just drain snaking. When it happened we called a well known drain company, who promptly came to our home to investigate. They told us that there wasn't any point in snaking the drain and that it would cost anywhere from $2,000 to $3,200 to replace a portion of the drain. They stressed that it was urgent that we have it done and told us that the cost of the visit ($300) would be waived if we agreed right then and there to proceed with the work. We felt they were holding us hostage and didn't like the feeling so we told them we would get back to them. It was about 10:00 pm by this time and after checking Home Stars we decided to contact Master Drain & Water Works the next morning. We are so happy that we did. Viitaliy promptly came to check out the situation and gave us a clear understanding of the issue. He indicated that snaking was possible but that we would probably be calling again within 1 to 6 months. Like the first company he recommended replacement of a portion of the drain pipe but unlike the first company he did a very thorough job of detecting exactly where the issue was and indicated that we were fine to use our plumbing for a few days without having it snaked. Vitaliy was profession, unassuming, honest and reassuring. We decided to proceed with the work recommended by Vitaliy at a cost of $1,500 (far less than the other quote). Vitaliy's excavation team was courteous, clean and prompt. Once they had uncoverd the section of drain to be replaced they showed me the issue (I'm shocked that anything was getting through) and they worked quickly to replace the clay pipe. During the replacement work Vitaliy dropped by to see the progress being made and gave me a thorough update. Upon completion you would never have known that a portion of our furnace room floor had been dug up - they left everything as clean as it had been before they started. Within an hour of completion Vitaliy gave me a call to ensure that everything was okay and I really appreciated that. Of course the big test came when we started to do laundry again and after more than a week of regular water usage we are confident that the issue has been fully resolved. We would highly recommend Vitaliy and his team.

Sina was really professional. When you meet him the first concern is that he seems really young but he really knows his stuff. He was honest and professional. What particularly impressed us was the fact that he took pictures of everything that they did and sent them to us during the job. It added to our level of confidence. On top of that Atlas had the best quote.