I have never left a review online before but I can't in good conscience let anyone else make the mistake we did: don't EVER use Alpa. We ordered a custom staircase for our basement in October and they began the installation in January. Here are the facts to-date: - They took 12 weeks to deliver, far more than the "no more than 6-8wks" promised. - What they delivered was incorrect. A bump-out was required to accommodate a jog in the foundation but they cut it at the wrong place and too short; they cut the treads short leaving a precarious leg-breaker of a hole. - I have placed more than half a dozen calls in the week since the installation to schedule a repair to limited affect. Still no date. - when they did install they didn't have the materials needed - we had to go into our garage to find a 2x4 for them. - their salesman Robert twice provided install weeks but nothing came either time. Turns out they hadn't started to build it 10wks after ordering. - Robert can't seem to remain organized or follow-up. I have resorted to calling his office to make the arrangements he's incapable of making, such as an installation date. - Robert came to our house 5 times to take measurements and they still got it wrong. There are other suppliers in the city of Toronto so I highly recommend you shop around. I will update this review if/when the stairs are repaired to ensure that it captures all the facts and that it is a fair and balanced review of what took place.
- Approximate cost of services:
- $2,500.00