Only leaks when it rains..... Very dissatisfied with the quality of work done by Titans Roofworks and with the attempts at fixing the multiple leaks that have resulted from the roof shingle replacement and flashing adjustments. We now have a roof section with electrical wiring for lighting that leaks right above the front door which will be quite dangerously icy in winter, there were no problems before Titans Roofworks was hired to replace the roof First attempt by Titans to fix the leaks consisted of ineffective re-caulking... Second attempt by Titans to fix the leaks, I was informed by Titans worker that 'At least two or three places the caulking was not done effectively'... Third attempt by Titans to fix the leaks, I was on the roof when the shingles above the bay window that I was told "had been trimmed down for aesthetic reasons" were discovered to be clearly letting water into the structure of my home! After adjusting these shingles the leaks moved position... Following this Titans started to suggest that maybe the problem had nothing to do with any work they had done and maybe it was my responsibility.... Fourth attempt by Titans to fix the leaks, appointment was made but nobody called or showed up at the scheduled time... I called and suggested that the 2 small gaps that had been exposed by the flashing profile reduction might be contributing to the leaks. Most recently an email from the owner suggesting I go up and seal the 2 small gaps between the bricks that were exposed because I accepted his recommendation of reducing the profile of the flashing due to "aesthetics" and they would "take it from there".... Went up on the roof myself and sealed the 2 small gaps between the bricks that had been exposed by Titans when I accepted the reccomendation of the owner to reduce the profile of flashing, re-caulked a few additional poorly done areas, 1.5 years later the leaks now appear to be all sealed. There were at least 2 leaking areas after Titans "finished replacing our roof". Needless to say at this point I certainly would not recommend Titans if a weather proof roof is what you are looking for. Stress and headaches with lots of placating ineffective attempts at fixes has been my experience ending with having to go up on the roof myself and finish the job. Additionally in several places including the more recently redone bay window the shingles do not appear to sitting flush.
- Approximate cost of services:
- $7,500.00
- Company Response
Mr. Walker,
While we always aim to please every customer, we cannot apply caulking to brick breather holes. We are not brick experts. We recommended you contact a specialist in that field. We are aware that brick breathers are essential to any building, and that they are building code for your home to ventilate. These holes were always exposed as we presented before and after images to you, so we cannot agree it is due to "a reduced flashing size".
We made every attempt to ensure water wasn't entering through any roof work and / or flashing components at your bay window. Seeing as you caulked the defective breather holes and the leaking has stopped, perhaps you'd see our service and follow up is to your satisfaction, as we returned with each callout to us. I do apologize, but I cannot track "appointments missed" as we've made over 4 visits per your request. On our end we're showing we've arrived each time.
I'm certain you have a quality roof and a company that has already shown we will stand behind it.
Sincerely,
~ Shawn Lowe | Owner
