I had a leaky faucet and their plumber told me I would be better off replacing the $699 Hansgrohe faucet vs. fixing it. I told him I was getting a cartridge shipped to me but he said it would still cost over $300. For a few hundred dollars more I could get a new Moen one through him. I told him I would think about it and paid him his service fee. The following day I went to another retailer that sold the model and they gave me the right Allen key for the unit and some tips. I then did a youtube search and found a video from the manufacturer that laid out the steps. The hardest part was getting the handle off since the Key went into an area that I couldn't visually see so had to do it by feel. After a few minutes of struggle I was able to get it off and then determined that the cartridge was indeed in need of replacement which was fairly straightforward. The plumber could have done the whole job in 10 minutes, but felt it was better for me to spend several hundred dollars. While Rooter Man was able to send me a plumber fairly quickly (the only reason they are getting 1 star), I was severely disappointed with their approach and recommendations.
- Approximate cost of services:
- $100.00
- Company Response
Rooter-Man Plumbers are plumbing specialists and it is our duty to properly educate our customers with all the available options to repair their plumbing issue. With your scenario you were given two options, one to replace the cartridge and one to replace the faucet. Booking an appointment with Rooter-Man prior to the cartridge arriving would indicate you were looking for an immediate solution. Although your reference to cost in your review above may not be completely accurate, it's important to know our pricing is industry standard for companies with proper licenses, insurances, warranties, knowledge and work ethic and cannot be comparable to companies who do not offer the same. Thank you for your feedback, we wish you luck with your plumbing issue.