Had a patio door installed which they did a great job, however I have been trying to get someone out since Aug 24,2020 to cover a warrenty of 5 years for the installation of the door. The metal part below the door has come apart, I have e-mailed, sent pics and eventually Kira sent me an e-mail at the end of Sept. saying that it would cost me 225.00 dollars for someone to come out. I said it was under warranty so she finally agreed to send someone out to look at it but if it needed fixing it may not be under warranty. I said fine, so I could not get an appointment til November 13, 2020. Two guys came out to look at it and said they do not do this they only fix the window itself, they said someone would call me. Well guess what no one has called me, I have called, no one returns my calls, I have e-mailed and no one has answered the e-mail. Their warranty service is NOT good, you should probably go somewhere else to get your windows. They wasted their time and mine by sending the wrong guys. In the answer don't use covid-19 as an excuse either. Its been 4 months !!!!
- Approximate cost of services:
- $2,000.00
- Company Response
Dear Sharon, we are extremely sorry and embarrassed for the delay. I understand that Mitch has reached out and is having someone go out today. Our customer service manager will be following up on the outcome. Thank you for reaching out & again our sincerest apologies. Fay