Dale in

Ordered doors through Eileen L. I was told to contact Dane A. for production concerns and delays. Could not get a response from him and then I was told it was because he had retired. Next I was told delay was due to waiting on window for one of the doors. Then told by Glen C. (apparently the owner) on Nov 21 that doors would be ready to ship Friday, nothing again, called 2 weeks later and he says "So whats happening with your door"? Asked for deposit back and he agrees and will be email transfer by next day... nothing again and then week later Glen says the lady who does the refunds is away for a few days but will be handled in a few days. Another week and I call again..... Glen does not return calls or emails, Eileen is conveniently away on vacation and another employee advises me that Glen is the only person who does refunds... They could not deliver the order, they have not returned the deposit and it appears that although Glen said deposit would be returned, I doubt his intentions and at this point it would best be called theft. BBB gives them a terrible rating so I am not alone. I would be simply satisfied with my deposit being returned... However since that has not happened as promised. Small claims or a personal visit will be next.