Victor came to my house to do a site visit and provide a quote. Victor sent me a quote for 8-9 hours plus travel time. The guys arrived on time to do the move. Great crew. The wrapped everything well and didn't appear to damage anything. They were very accommodating when getting our kids beds off the truck so we could get them put together quickly. The guys also stayed very late to make sure everything was moved. My issue was with the estimate. From when Victor gave us the quote we moved most of our small belongings ourselves and what was left to move was mostly just the furniture. The move took 15 hours, almost double Victor's estimate and therefore because the job is paid by the hour cost double. He called the next day and apologized and offered a one hour discount and I paid the bill. Overall good move job, but paying double what you thought you were going to isn't a great way to do business.
- Approximate cost of services:
- $2,750.00
- Company Response
Mr.Thomson, The crew took extra time to wrap and load/unload your extremely heavy furniture from 2,400 sq ft house. I did not count for its heaviness and that was why the move took longer then estimated. I have waived 1 hour of Travel Time already and will give you another discount when you move next year. Thank you for your 6 star review any way, this shows moving estimates can be wrong and can`t be 100% ideal but the crew worked hard, didn`t take a single break and the contract clearly states we charge by hour regardless the estimate not to mention it was not a flat rate move. Enjoy your new place.