Reviews

10/10

The Royal Restoration team was excellent to work with. They were responsive and professional. They took great care with packaging up all our stuff and doing a thorough clean of the affected area. They helped us deal with our insurance adjuster, and worked with excellent flooring suppliers and installers. The final result was excellent. Our rumpus room looks like new. I highly recommend Royal Restoration. They are a small company that puts the customer first.

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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10/10

We replaced our rusted out 40 gallon tank with a 50 gallon unit. Patrick did an outstanding job. He was on time, courteous, and professional. The job was done extremely well, it's obvious that he loves what he does, and cares about customer satisfaction. Highly recommended!

Approximate cost of services:
$1,500.00
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Company Response

Thanks TDJD! Really appreciate the kind words and positive feedback!

0/10

We bought a hot water tank at Home Depot, and Friesen was the contractor to install it. We upgraded from 40 to 50 gallons. When the installer arrived, he took a look at the tank site and stated that only a same sized 40 gallon tank would fit. He also stated that the venting had to be upgraded from 3" to 4", requiring a permit, for an additional cost of $250. And he charged us $70 for a "wasted trip" that took him less than 10 minutes. We decided to go with another company, and they had no problems installing a 50 gallon tank in the same location as the old 40. The vent upgrade also did not require a permit, and the labour was $150. Altogether the job was $150 less than with Friesen/HD. I suspect that the HD contractors will only do the simplest jobs because that way they can do several jobs in a day. HD said that it would take them an hour to do the job. The company we went with took three hours without any problem or complaint. So, much better value and service from the competition!

Approximate cost of services:
$1,500.00
0 of 2 people found this review helpful.
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Company Response

I am sorry to here about your experience as it is always our goal to be upfront with our pricing and pull permits in any instances where required. A smooth installation with a great customer experience is a must for us.