My furnace went out and I had to sick baby and wife that needed a warm place to recover. Lloyd talked about through troubleshooting and explained how to get my furnace going again by removing the flame sensor and cleaning it off. It took my 5 minutes and my house went from 10c back up to a comfortable temperature. Both Tammy and Lloyd expressed that they didn't want me to have to pay for call out fee and would do what they could to walk me through fixing the problem. This is something that other companies would have sent a tech out and started charging for. This repair cost me nothing and Knight has earned a loyal customer. Thanks again Lloyd!!
- Approximate cost of services:
- $0.00
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