Reviews

9/10

Unlike the other companies that came to do estimates Mr Rooter sends the plumber who does the work to do the estimate for the job. The other companies who did estimates sent people who would estimate but not do the work. So you could not assess the skill level, ability or work ethic. I was pleased with Grant R's work and assessment of the work to be done here at my century plus home in the Annex in Toronto and felt confident he would do the best job. There was about 500 pounds of caste iron to be removed and it was a heavy job. Grant assured me he would work with an apprentice so that the damage to the walls and cupboards would be minimal. The job took 2 days and has not leaked as yet it has been 2 weeks. I was lucky to find a plasterer/painter who's work I liked to repair 4 days before Christmas to fix the walls after the job too!

Approximate cost of services:
$2,900.00
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Company Response

Hello Anna,

We greatly appreciate the review you have left for Mr. Rooter Plumbing. We go to such painstaking lengths to respect your home that we actually leave it cleaner than when we found it. Mr. Rooter technicians are clean, polite and wear a professional uniform. You've never seen a more professional group of servicemen than Mr. Rooter plumbers. Thank you Anna, for taking the time to leave a review! Please give us a call when you have any future plumbing needs.

0/10

Unfortunately Measurements are not Deck Space's Forte. Sean, worked solo on my property unchecked by the contractor, Gilad, from Deck Space. Sean removed the old fence on the Situs, (on the property line) in order to build the new one. I am not sure what possessed Sean's mind when he instead put the fence entirely on my neighbour's property and beside the property line marker I had put in place for him? The fence project was a simple design a 27' 6" linear 6' high. Each panel was 6'x6' . The measures of each panel are different and not 6' wide was the design. Each are 6" to a foot off. Gilad asked me to put a property line marker in place on his site visit. My request is that he honours his work and moves the fence onto the property line. Instead of what Sean did, building my fence on my in its entirety on my neighbours' property, I would gladly change the review up from 0. Mistakes are made and can be corrected in a dignified fashion. It is how you approach and resolve a mistake that creates a good business. I would like to add a note: I have been in negotiations since the discovery of Sean's mistake over 55 days ago with Deck Space and Home Depot. Home Depot is where I hired Deck Space. Gilad, Deck Space's owner, is not taking responsibility for his workers' mistake and instead is causing big difficulties with Home Depot escalation team and now Home Depots' head office. I can not recommend Gilad, Deck Space as a business. Anne

Approximate cost of services:
$3,900.00
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Company Response

Customer asked us to build her fence at the same spot where the old fence was - just to find out after a few week that the old fence was not on the property line, customer had an issue with there neighbor to move the fence to the right spot - at that time the customer wanted us to move the fence to the right spot on our cost - we declined to do it
So customer gave us bad review on Home stars.

Thank you so much for you amazing review, It was a pleasure working with you.
We are looking forward to do more business with you in the near future!
Deck space team :)