Rachel in Toronto

Our furnace would randomly give heat and then only blow cold air. I had the thermostat set at 71 degrees, yet the house was always between 63-69 degrees. The fan would start, flames would ignite, and then it would shut off. The woman on the phone was very pleasant and let me know there would be a $99.00 charge for a technician to diagnose the problem, which I was fine with and glad she informed me of this right away. John from A1 was very friendly, honest and knowledgable. We explained the problem with our furnace, he seemed to know exactly what was wrong by our conversation, he serviced it (with no parts required), and it has been running great ever since. He informed us of A1's annual maintenance program, but was not pushy about it at all, which we appreciated (it sounds like a good program and we are considering signing up for this). We have A1 booked to clean the ducts soon. Was a positive experience dealing with this company. #83459