Terrible workmanship and customer service from Rowan. Definitely do not use installer provided by Rowan. Terrible installation of hardwood floor in Kitchen. Floor squeaks very loudly as installer did not install sub floor. Staples indents can be seen in exposed area of the floor. Upon complaint Rowan were "kind" enough to provide a crayon to hide indents from exposed staples (which it doesn't, just draws more attention to the staple indents). When I received the bill Rowan had the nerve to charge for plywood and screws for sub floor which was never installed. I would have ripped the floor out and installed again with proper sub floor but we just wanted our kitchen back after 3 month reno job and other contractors and products were lined up to install on tight schedule. In retrospect, we should have forced them to rip and replace properly and gone without a kitchen for a few more weeks. Live and learn ...
- Approximate cost of services:
- $4,000.00