Tom in Orleans

I found Aaron & Son Plumbing through yellow pages on Saturday November 19, 2016. We had problems taking out the flange so we called for service. They told us the service technician would be here in one hour, and they would be charging $100 for the service call plus $200 per hour of labor. They did arrive within the hour and the technician (Jaime) reviewed/analyzed the initial problem. He originally told us he had all flanges in his vehicle. Once he completed his analysis, he informed us that he in fact did not have the part, and told us he would be leaving for "20 minutes" to pick up the correct piece from his personal supplier. He called 1 hour and 20 minutes later telling us that he was still waiting to get serviced and that the supplier was going through inventory at that time. He said he would return shortly. 20 minutes after the phone call he returned, and we questioned why he didn't pick up the part from the Home Depot five minutes away from the house. He was adamant that the part would not be there even before checking. He completed his work within 30 minutes. He presented us with the bill and we were shocked to see that the total price was $485 for labor yet he was only in the house for a total of 1 hour max (including the initial analysis time). We questioned the labor charges and stated that his extended time on the road should not be part of the total cost. He refused to negotiate on pricing, so we paid the bill reluctantly but would never recommend this company again. He took advantage of the price per hour, when it would have been much less if he had gone down the street. We are positive that a big corporation such as The Home Depot would have the part that was needed. We are very disappointed with their service, and we will NOT be contacting them in the future. Please buyer beware.