Our problems with Direct Energy are unending. They began with improper installation of a hot water heater that corroded within three years. A new tank was installed and we discovered after the fact that the terms of our contract had changed. According to DE, by signing the work order we had agreed to these changes. We were not informed in advance. The technician hastily handed us a folder with the new information tucked BEHIND the work order, and fled. When we objected to DE customer service, after many refusals we finally reached a rep who grudgingly issued an email stating that we were not subject to the new agreement. This statement was later declared by DE to be "misinformation" and repudiated -- they actually said it referred to the previous tank! To add insult to injury, the newly installed tank didn't work. According to DE the repairs were not covered by the service contract, and we had to pay $150 to get hot water. Before you have anything to do with this company, please do a web search for complaints about them -- you will save yourself a lot of grief. It is without question the worst company I have ever dealt with.
- Approximate cost of services:
- $0.00