Reviews

10/10

The service technician was prompt, friendly, and informative. Im confident that my AC is clean and ready to go when needed this Spring/Summer. (Cost was an estimate since I have an annual plan that covers AC and furnace maintenance)

Approximate cost of services:
$160.00
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Company Response

Thank you for sharing your positive experience with our service technician! We're delighted to hear that they were prompt, friendly, and informative during their visit. It's great to know that your AC is now clean and ready for the upcoming Spring/Summer season. Additionally, we appreciate your loyalty as an annual plan customer, which covers both AC and furnace maintenance. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Stay cool and enjoy the warm seasons ahead!

10/10

From first contact to paying the invoice, everything was handled very professionally. I am quite impressed with the quick and tidy installation of the five cameras around my house. The technical aspect of the security system is pretty straightforward and I’m confident that I have support from Rhoan should further questions arise. The system offers high quality images if they are ever needed. The install has also brought the piece of mind that both me and my property are now a lot safer. Thank you, Rhoan!

Approximate cost of services:
$1,700.00
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Company Response

It was a pleasure helping you out Kathy. I'm so happy that you now have the peace of mind you deserve. I'm always here when needed.

Thank you

10/10

From furnace and air conditioner maintenance to sales and installation, all technicians and sales person were prompt, courteous, and answered any questions I had. Pre-season discount and Costco rewards were much appreciated!

Approximate cost of services:
$7,000.00
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10/10

I needed to replace the original leaking eavestroughs and to relocate some downspouts on my 1970's raised bungalow to improve the drainage and curb appeal of the property. Miro responded to my quote request very quickly, and was able to provide the quote, schedule the job and complete the work within days. I'm so happy with the service and results!

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for your nice review. I'm happy that you're happy with our service. Regards

10/10

After purchasing a home in a mature area of town, my insurance company required an electrical inspection of the home due to potential concerns about a mix of aluminum and copper wiring, before issuing insurance beyond the first month of ownership. Upon inspection, there were quite a number of items that needed attention and correction as soon as possible. I turned to HomeStars ratings and reviews to find an electrician in my area and decided to call Captain Electric based on their website details and these ratings. I received a warm welcome from my first phone call and felt confident that Diane would look after getting someone out to assess my situation. I was pleasantly surprised to have an electrician at the house within a couple of days to do a detailed assessment of what needed to be done, and to put those details in writing, including the full costs to meet the requirements of the ESA inspection report, plus some optional upgrades to the main and garage circuit panels to bring the home up to more current standards. All the work was explained and my questions were answered. The company's values and standards were also highlighted with an impressive brochure. The job was scheduled with my availability considered. The work at my home took two full days to complete. I was so impressed by the three very personable and professional electricians Ryan, who did the initial assessment in my home, Zack and Cody. They showed up promptly as scheduled, kept me informed as to what they were doing, asked questions to clarify when they needed my direction, did a wonderful job of cleaning up, and upon completion I was given instructions about how to ensure proper panel functions. Another positive result of hiring Captain Electric was the early issue of the ESA Certificate by the inspector when he visited my home on the first day and found this company doing the work. The company's credentials were definitely an asset. I would highly recommend Captain Electric based on my experience with the company, and I will definitely call on them again in the future if I need more electrical services.

Approximate cost of services:
$11,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Kathy for expressing your confidence in our company. We are very happy to have employees that treat our clients well. This is a constant part of our training. Keeping our clients clearly informed of the work we are doing, and providing additional information once the job is completed is a very important part of the work we do. We look forward to seeing you again in the future, when you need us. ... bw