Julia Ermisch in Calgary

This company is over-priced, I would never use them again. It cost $670 to replace our bathtub faucet cartridge. The technician spent more time creating an estimate to include things we did not ask for (new hot water tank, replacing hoses), then he did fixing the issue (which took about 30 minutes). The price is very unfair and we felt that we were taken advantage of. As mentioned by other reviewers, go somewhere else if you can.

The selection was fantastic (lots of different styles on display so you could get a real sense of what to expect). They were able to provide quotes very quickly and the prices were cheaper than other places. The site visit was efficient and the install went very smoothly. We are really happy with our new roller blinds and the entire process.

I had a good initial walkthrough with Ron and felt confident that his suggestions were what we needed. We had a crack in the basement wall that had started to leak a little so he recommended that we seal the crack and get a sump pump installed as the moisture levels were high. However, I wasn't prepared for how it would look like once the crack was repaired (several large bolts protruding from the wall as well as some foamy substance leaking out). I would also expect that after these two projects, someone would take the time to contact us to see if the solutions were working. Perhaps to remeasure the moisture levels or check the sump pump. The installers were courteous though and worked very quickly which was refreshing.

Jerry was very responsive and was actually available to inspect our fireplace within a few days of my call. He took time with the inspection and was able to give me a few tips (first time I had owned a house with a wood-burning fireplace). I will definitely call him again for the next inspection.

We had all of our basement windows replaced, including enlarging the one at the front of our house. I was happy with the quote, but the deciding factor was definitely the reputation of Old West and Rick's initial walkthrough to find out what exactly we needed - no up-selling and he suggested options that made sense to us. Old West also organized the concrete cutting which was done well. The concrete cutter and the installers were all very professional and walked me through the process so I knew what to expect. We are going to do the rest of our windows next year and I will definitely be using Old West again.