Lora in Richmond hill

One of the worst experiences, terrible service from the floor manager, store owner and customer service. Will never come back to the store and advise everybody to stay away! We have purchased a sectional sofa and 2 accent leather chairs in October, 2010. By the end of December we have not heard back and called to enquire. We were told that the sofa and 1 chair have arrived but the 2nd chair was still with the manufacturer. We came and picked up the sofa and 1 chair. At home we have realized that the room did not have enough space to accommodate the sectional couch and 2 chairs. I have called the store and asked to return the chair we have picked up and get a store credit for both chairs. The store manager has advised me that I will have to pay 25% restocking fee on both chairs - even on the one that was still at the manufacturer. I have left at least 10 messages with the store owner but he would not return any of my calls. Finally I demanded to talk to the owner rather then getting his voice mail. The owner was very rude and told me that since the chair has already left the manufacturer there was nothing he could do and I would have to pay a restocking fee. The 2nd chair has arrived a month later and.... was a different colour and a different leather quality. The customer service did not return my calls for 2 days until I threatened to lodge a formal complaint. I was then asked to mail in the pictures of both chairs. Upon reviewing the pictures, the customer service representative has told us to bring the chairs back and get the store credit to be used within 30 days. You would think this was the end of it. That's what I thought. Big mistake! The sales person who has sold me the chairs called to tell that she saw the chairs and that they were a disaster. However, the customer service has called me to tell that she looked at the chairs and could not see anything wrong with them - that they looked identical. Only after I informed her that I will go to CTV news with the chairs and the pictures she backed off and allowed the store credit. Terrible experience and terrible overall service. Everybody including the store owner were rude and did not care. We will never go back to the store and I advise others to stay away. It is overpriced and provides the worst customer service.