My furnace stopped working on Christmas Eve day. I have a service plan with Direct Energy and this is the first time I needed to use it. I had a technician repairman come to the house at 8 pm and temporarily repaired the furnace. This service was exceptional because he could have just indicated the part was broken and would be replaced later. He ordered a new part that night. It arrived by courier the next day (Christmas). A technician arrived that night (Christmas) and quickly installed the new part. I am very impressed with the service. My whole family was celebrating the holiday season at my house and never experienced any inconvenience.
- Approximate cost of services:
- $0.00
- Company Response
Thanks Drax, glad we were able to get you back into the heat in time for Christmas!
Best,
Crystal
Public Relations, Direct Energy