Joseph R.

My experience with ExpressRooter was far exceeded. After several failed attempts to find a suitable plumber (i.e. on two occassions the others I had called never even returned my call, even after talking to them to schedule an appointment) to take on a reno job I needed completed asap I finally found a certified plumbing company -with an experienced master plumber who quoted the job for a new basement bathroom drain system and rerouting of pipes to outfit laundry and bathroom with new plumbing for both existing and new fixtures. Expressrourer delivered ontime/on budget, and did so in a very professional manner. From start(calling them for a quote) to finish (completed work -delivered in two phases) they did so in 2 days over period of one work week; a snow storm delayed us one day. What amazed me the most, was that on the first day ExpressRooter had 4 guys show up to tackle a full day's work -breakup 20 sq-ft of concrete, dig up the ground to access a new sewer pipe 24" below floor, and establish new feeds for the drain connections: floor drain, new shower drain, new toilet drain, and reconnection to the existing stack. They worked hard, but I never once felt they were rushed...as they worked efficiently as a team to stay focused on the task at hand. This orgainzed delivery was further demonstrated on their second visit to complete phase two -the plumbing itself. The team of two worked in a very organized manner, the master plumber always making the decisions to architect, measure, and assemble(done to building code -there was no compromises). The assistant helped to keep a good pace, again efficient in their delivery. It was like witnessing surgery in an operating room, with tools layed out in a well organized fashion. They also had a home depot-like stock of plumbing parts in their van; they even had a rare gasket that they located in their inventory that they used to correct the water meter unit from leaking -which was missing one all this time (someone previous had made a compromise and used only teflon tape as a band-aid solution). Overall, the plumber on the job was professional, experienced, accommodating to my last minute changes, knowledgeable, and did a guality job -as it's rare to find someone who takes their work to a craft level...all I can say is that a true professional worked on my home, and I'm very pleased with the outcome. Thank you ExpressRooter for a stress-free experience and a great job!