The DirectEnergy technician arrived one hour too early for a scheduled appointment. I wasn't yet home; he was let in by the cleaning lady. The light fixture in the furnace room was damaged because neither he nor the cleaning lady knew how to turn it on. Turned out that the hot water problem was caused by an unplugged tank, but still that was a service call: $111. What to do about the ruined light fixture? That was resolved well by the local Customer Service agent and Service Manager when they canceled the service charge in favor of my hiring an electrician to repair the fixture. All's well that ends well.
- Approximate cost of services:
- $111.00
- What could this company do to improve their services?
- Stick to agreed upon service schedules, or call to renegotiate.
- Any advice to offer fellow homeowners facing a similar project?
- Follow up with Customer Care on anything that doesn't go well.
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- Company Response
I'm glad it all worked out Lynn, thanks for sharing your experience.
Best,
Crystal
Public Relations, Direct Energy