Dining Room Table, 4 chairs, hutch
I have read all the reviews and all those waiting have got nothing on us. On January (24 or 29) 2010 Peter come out and to see our furniture. Handed down to me by my late grandma. She bought in in the late 70's. We were promised that the old finished would be removed and a new espresso finish would be applied. The chairs would be re-upholstered and fixed. This would take 6 to 8 weeks. In on July 16 I finally got tired of waiting so I sent a email to Peter. He replied that my table is not "real wood" so they are having a problem. 6+ months and only now do they tell us they are having a problem. He them admits "someone has dropped the ball". Well for the next 1.5 months I am texting, calling and what not about getting my furniture back. Finally on the 13 of September we get everything back. I had guests arriving from Africa the next morning, and I thought for sure they were going to be eating on the floor. I wanted to see it first but there was no time. I need my table back. So they delivered it, at 11pm. At this time they want me to look it over in the truck and then pay them in full before bring it in. So we did in cash to they driver. Only to find out that they had already taken the money out of our credit card. They say that they canceled it, credit card said" THEY ARE NOT TELLING THE TRUTH". Had to get a letter from TMC stating that they already had the money so that the credit card could cancel it on their end, as it was still pending almost a week later. When they unpacked the furniture the truth was revealed. A two year old with markers could do better. the finish was bubbling up everywhere. The detail on the "wood" was gone. Everything had 2 colors. The old and the new. The old finish was never removed they just slapped on a new one right over the old. The bubbling was happening because they did not even clean the old dirt and grease on it. You could not even close the table properly. I told them leave it and come back Monday to get it. Did could not come back for a month. To busy with new customers. Came back to get it in October. Just received it back today. Almost a year later. Already done much better there are still areas that the finish has bubble up, the delivery guys toke over 1 hour to insert the 2 leafs in it, as the table would not close. A peg is still missing. And it still has two colors. To get it "done right" TMC sent our stuff to a third party. Where were told that this was as good as it can get. From the unreal wood problem and the first time screw up, they can never get it back to what we want. Never use these people, they will tell you anything to get the job. Charge you way more then it is worth and not do the work that they promise you that they will do. And if you have a problem they have no idea on how to fix it.
- Approximate cost of services:
- $6,000.00