Reviews

10/10

We found Colin via Homestars and the wonderful reviews were what led us to schedule him to do some general upgrades in our 20 year old home. He is one of the most professional and courteous professionals we have dealt with. I cannot say enough about his kindness, knowledge, attention to detail, and cleanliness. Don’t look any further and hire him. We will utilize his services in the future. Would recommend him to anyone.

Approximate cost of services:
$4,800.00
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Company Response

Chris, I thank you so much for your kind review. I wish you all the best and waiting for next projects.

1/10

We live in a semi-detached home, and when our neighbours sold their house in 2012, one of the conditions was that the original builder's roof be replaced. Since we were attached, our roof was to be replaced as well (and it needed it, to be honest). Our neighbour chose Rightway Roofing to do the job. The price was reasonable, and they showed up on time and got the work done. All in all, no problems. Fast forward to 2018. Two windstorms in two weeks. Our roof survived the first one fine, but the second one (May 4th) left some bare patches on my side and the neighbours side. I called Martyn at Rightway on the same night that the damage occurred. Left a message explaining what was happening and who I was. I also mentioned that the roof damage might be covered under warranty. In retrospect, this was probalby a mistake. My wife and I left several messages over the next 10 days trying to get a call back. Nothing. There were two "rain days", but luckily no leaks. I was finally able to get a hold of Martyn on May 14th, but he said that I would have to go through insurance. I told him that I'd read the warranty, and that the wind speeds were well under what the warranty covered. He hemmed and hawed a bit (which leads me to believe that he either doesn't know about the warranty on the product he's installing, or he doesn't want to honour it). He finally agreed to send someone out, "but you need to pay him for his time". So much for the warranty... I needed to get my roof fixed, so I agreed to pay (it was a nominal amount). Martyn told me that Wally would be out the next day, weather permitting. Well, it poured the next day, so we were hoping for Tuesday. Nope. Wednesday? Nope. Thursday? Still nothing, and when I asked when Wally would show up, Martyn texted me his number so I could call him myself. Guess I'm a general contractor now. Called Wally and left a message on Friday May 18th. I've heard nothing. Unwilling to wait, my wife put in a call to one of her friends. A roofer he knows came out on the Sunday of the long weekend to fix our roof. Cost us plenty more than the warranty work, but there was more rain on the way and she wasn't willing to risk it. I think she made the right decision because as of May 27th, we still haven't heard anything from Rightway Roofing. Pretty sure we're not going to.

Approximate cost of services:
$3,200.00
2 of 2 people found this review helpful.
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Company Response

I have been away to Florida aiding my very ill father I had no idea yr roof wasent repaired our company is very highly rated and respected. I am extremely upset over this REVEIW I have work hard for 25 years to maintain a great business and u try to ruin over a severe storm. Pls let me the cost of yr damages with invoices or just call me 905 8157736 and I will for sure reimburse. Again I was helping my 85 yr old father
Company cell was left with my manager.
And once payed please adjust this terrible review thankyou. And 9958157736. Martyn Beckett. I will transfer today.

10/10

We hired this company after seeing the work of a neighbour here in Milton. We had about 5 different quotes and ended up hiring another company first. After an issue with liability, we called Daniel and hired him. We had a full home window replacement, including front door. The windows were from one company and the sliding glass door from another. We ordered everything at the end of May and the windows and door were installed in early August. Great work by the guys. Happy with the installation. Our sliding glass door was another story. The company who manufacturers the door took a really long time. We waited 4 months from the time of ordering back in May. The company that makes the sliding door is Euro Vinyl. If you are ordering one, be prepared to wait. Other than this, would recommend this business for your window or door replacement. Nice product, good installation and good customer service from all.

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much Chris for your review. Value Windows and Doors strives to please our customers and treat them as individuals; not a number. It is unfortunate, however, when you cannot control the manufacturing and timing of another product. Euro Vinyl supplies the Rehau patio door which is a beautiful product, other than the wait.
We are thrilled you are satisfied with the overall installation and customer service -
that we can control.

10/10

Called Derek to come out and give us a quote to remove 4 small trees from our front garden. He made time on a Sunday night to come out and see us, and gave us a very reasonable quote. Told us it would be about a 10 days before he could do the work, which was fine. However, he called the next day and said someone could come do it in 2 days. Guy came out on time, and got the work done for the quoted price. Garden looks great, no mess, and holes are filled. Wouldn't hesitate to recommend them to anyone.

Approximate cost of services:
$275.00
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Company Response

Thanks for the review Chris, I appreciate it. Derek

10/10

Had a rusting drain pan in my Kitchen Aid fridge. Steve and Linda came out and gave me a very honest assessment of the issue, and quoted me a price to repair. We agreed, and they ordered the part. The part that was sent to them was incorrect, and so they had to return again to install the correct part. Despite the extra trip (which was Whirlpool's fault, not theirs), they held to their quote. Quick professional service, and a pleasure to deal with. I'll be recommending them to anyone I know who needs appliance repairs.

Approximate cost of services:
$300.00
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Company Response

It was a delight to meet you. Even though we had to come back an extra time, we were glad we could resolve the issue with your rusty pan