Barbara in Oakville in Oakville

Both of my bathrooms required a total gut as, unbeknownst to me, we had water leaking from the upstairs toilet under the subfloor. When the tiles started falling down in the downstairs bathroom, and we could see black mold, we knew we were in trouble. I started by thoroughly researching contractors, and made a final list of five to contact. I wanted a company that had been in business a considerable length of time with a solid track record, which had at least $5,000.000.00 in liability insurance with all trades working on the job to have current WSIB clearance certificates. I also wanted professionalism. I chose Royal Home Improvements. What a delight from the beginning. Aric Bradshaw came to our home. He is cheerful and upbeat, and really knows what he is talking about. He went over “our needs” and “our dreams”. He helped us to work out a budget, and by the end of our first meeting we had a rough estimate in hand to review. I never had any difficulty reaching him to discuss changes and new ideas about the renovations, and within a few days of our first meeting, we had a final estimate and the items we had to choose with the budget for these items. Marc Davies was our fabulous project manager. Aric brought Marc over to meet us. I liked the professional hand over. I can give Marc only the highest of praise. He really did work very hard for us. At the beginning we received daily updates from Marc, then as the projects continued further down the road, we received updates about every two to three days. We talked a lot on the telephone, and I never had any difficulty reaching him. When we ran into problems with our shopping, Marc would find what we needed. Marc was wonderful to work with at all times. Figuratively speaking, he held my hand when I needed it, and steered me through my sometime panics. He was a brick and a consummate professional! Wes and his son Robert did a fine job. Wes possesses a real talent when it comes to laying tile. My experience with Royal has been very positive, and our two finished bathrooms are gorgeous. We actually came in under budget. I have other renovations on the horizon, and will definitely have Royal come in to do the work. I HIGHLY RECOMMEND them.