Willowdale c.

Superb attention to detail by a long in the tooth inspector, Chris. He knows his job. 2.5 hours of inspection. Great detail on every aspect of what needs work now, what will fail very soon, what safety & code issues existed.

Improperly installed high end furnace brought to safety: Installed air intake (hole in wall reqd), proper exhaust outlet intelligently installed using old intake (saving cost), electrical connection salvaged, door into closet installed to allow code 24" acccess to furnace (rather than remove entire wall!). Intelligent workmanship. Hami, the employee, was brilliant. Rather than just go with what could be sold, called the boss & ensured it was the right thing to do. Bright guy. They stayed until 9pm to ensure it was done properly. Would call them again in a heartbeat. Integrity.

They aren't authorized Rheem distributors (i.e.warranty work), so not logical to have them do the service call. HOWEVER, the tech suggested a hard reset/power down & up on the furnace to see if the error codes would clear & the furnace might start working again. VOILA! Saved the $90 service call from a Rheem outfit. He didn't have to help, but did. I will remeber Reliable Home Comfort in my next house. Use them!

Dryer stopped having heat & washer hose broke. Located in extremely tight fitting closet, requiring creativity to figure out how to get at the back (solved by tilting the whole unit forward & accessing from another side closet door). He replaced the thermostat & checked all other electrical connections. The washer hoses were replaced the highest quality stainless steel hoses. Courteous & prompt service.

Toilet repair or replacement was needed at the beginning of a long weekend. He came within a couple of hours on the Friday evening, and determined (correctly) that a repair wouldn't do. The following morning he had sourced a floor model new toilet (saving us a couple hundred dollars), and carefully installed it in a tight location. He was careful not to dirty the house and cleaned up after the job. The price ($200 labour) was very reasonable, given 2 trips plus finding/collecting the new toilet. If we need a plumber again, we will call him first.