KC Markham

I would, without hesitation recommend LevelQ for any kind of renovation. We are thoroughly pleased with our new basement space, and have been making use of it daily for the past two weeks. During any contracted work, especially a project that will take several weeks to complete, clear and effective communication is what gives you confidence. It's paramount. This is what you will get with LevelQ. Any question I asked, any changes I wanted made, any changes that may have been required to the design, or any change in schedule were all communicated in a timely and professional manner. I knew what was happening, when it was happening, and I knew roughly what the forward schedule was. The staff were all professional, everyone introduced themselves to me and shook my hand as I met them. I work from home so I was here most of the time. This allowed them to get my opinion when there was more than one way to accomplish something. Something I really appreciated. Every day, as the day was done, the final step was always to clean up as much as possible and leave the area relatively clean for place under construction. I had a general idea of what I wanted and relayed that info. LevelQ was able to then take that idea and turn it into this wonderful space. Many of the details, I would have never thought of on my own. That's why you hire a pro! Included in my basement install, is a Dolby Atmos setup with two subwoofers, 4 in wall speakers and 4 height speakers. The wiring was all completed by LevelQ and really professionally finished with tidy wrapping and proper terminations. Overall, we couldn't be more pleased with our new modern powder room and new basement space. If you're thinking of getting any work done, it's worth your time to talk to LevelQ and see what they can do for you. They are skilled, courteous, and professional craftsmen.

Booked online and got a friendly phone call the same day a few hours later to book the cleaning. Couple of weeks later on appt day I got another phone call as the crew was done another job early and they asked if they could come early which was great for me. After it was complete, I was shown pictures of the work which was quite a difference before and after! Other than the clean ducts, you would never know they were here. I know who I'm calling the next time I need the ducts cleaned. Thank you!

Bought the sofa in the attached image from Arrow in Scarborough a couple of weeks ago for my new basement reno. It was promised to me during the first week of July but then they called me and let me know that delivery will happen in May! The Sofa was exactly what I was looking for. Something modular that will fit in the basement. The Sales guy A.J. was nice. No pressure, answered all my questions. Gave me a quote and all the measurements so I could tape it out in my basement to make sure it fits the space the way I expected. I had gone in twice without buying anything to make sure I knew what I wanted. There were no harassing phone calls, nothing. This is much appreciated. We were pretty excited on delivery day. However when the truck arrived I was told pretty adamantly that there's no way it will fit down my stairs and into the basement. Not sure why; the sectional is in four small pieces. It's designed for this purpose! Because the driver said he does this job daily and knows for sure it's not going to fit, I let him take the sofa back. I figured maybe I have to rethink this because the professionals are telling me it's not going to fit. Disappointing for sure. I go back to Arrow and of course I'm not getting my money back. Once you've paid you're stuck. It's not like this is a custom sofa either. Even Ashley the manufacturer would have taken it back less a restocking fee had I bought it from an Ashley store. Maybe next time. Frustrated, I tell them to bring it back. A week later the sofa is is sitting in my family room and I'm warned by the driver that it's not going to fit. As you can see by the image, it does fit. And it went downstairs quite easily. No damage to the walls, no special math required, easy peasy. Remember this story when they tack on the delivery fee for your purchase. Remember that all you're going to get is a drop off of your furniture at your front door like it's garbage. The reason they wouldn't take it downstairs is because it wouldn't fit, wrapped in the packaging. It would have taken time to unwrap the furniture and then take it down. You know, like if you actually cared about doing your job correctly. However, they're paid by the delivery, and this one was just going to take way too long. I recommend Arrow. However only if you are buying furniture that is going on the main floor of your house. Anywhere else, be prepared to move it yourself because Arrow is either not capable or doesn't want to get your furniture where you actually want it. I certainly will never go back.